Privacy policy
At Art Nova, we respect your privacy and are committed to protecting the personal information you provide when using our website or purchasing our products.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it.
1. Information We Collect
When you use our website, place an order, or contact us, we may collect information such as:
- Full name
- Phone number
- Email address
- Billing and delivery address
- Order and purchase information
- Payment-related information required to process your order
- Information you provide when contacting customer support
- Information you voluntarily submit through forms, reviews, or other website features
We only request information that is reasonably necessary to provide our services.
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Arrange delivery
- Process payments
- Communicate with you about your order
- Respond to customer support requests
- Process eligible returns and refunds
- Improve our products, services, and website
- Maintain website security
- Prevent fraud or misuse
- Comply with applicable legal requirements
3. Payment Information
Online payments may be processed through third-party payment providers.
Art Nova does not need to store your complete payment card details to process your order. Payment information may be handled directly by the applicable payment provider according to its own privacy and security practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help:
- Keep the website functioning properly
- Remember certain preferences
- Understand how visitors use our website
- Improve website performance and user experience
- Support relevant website functionality
You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
5. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted service providers when required to operate our business, such as:
- Payment providers
- Delivery and courier services
- Website and technology service providers
- Other service providers necessary to process your order or provide requested services
These parties should only receive information necessary for the relevant service.
We may also disclose information when required by law or when necessary to protect our legal rights, customers, website, or business.
6. Order and Delivery Information
When you place an order, certain information is required to process and deliver it.
This may include your name, phone number, email address, and delivery address.
We may provide necessary delivery information to the applicable courier or delivery service.
7. Marketing Communications
If you choose to receive promotional communications from Art Nova, we may use your contact information to send information about products, offers, or updates.
You can request to stop receiving promotional communications by contacting us or using an available unsubscribe option.
Order-related and service-related communications may still be sent when necessary.
8. Data Security
We take reasonable measures to protect personal information from unauthorized access, misuse, loss, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
Art Nova is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing their privacy policies before providing them with personal information.
10. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization.
If you believe a child has provided personal information to us improperly, please contact us so we can review the matter.
11. Your Privacy Requests
If you have questions or requests regarding your personal information, you can contact us.
Depending on the circumstances and applicable requirements, you may request information about how your data is used or ask us to correct inaccurate information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.
Any updates will be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have questions about this Privacy Policy or how Art Nova handles your information, contact us:
Art Nova by Shah Latif Stationers - Urdu Bazar, Hyderabad
Email: help.artnova@gmail.com
Phone: 03177072113
Customer Support: 11 AM–11 PM, 7 days a week.