Shipping policy
At Art Nova, we aim to process and deliver your orders as efficiently as possible. Delivery times may vary depending on the product, destination, order volume, and other circumstances.
1. Standard Delivery
For standard products, the estimated delivery time is:
2–5 working days
Delivery time is calculated from the time your order has been processed and dispatched.
2. Customized Products
Customized or personalized products require additional preparation time.
The estimated delivery time for customized products is:
10–15 working days
The actual time may vary depending on the customization requirements and order details.
3. Order Processing
Orders are processed after they are successfully placed and confirmed.
Processing and preparation time may vary depending on the product.
Customized products may require additional preparation before dispatch.
4. Delivery Delays
Although we aim to deliver within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including:
- Courier delays
- Weather conditions
- Public holidays
- High order volumes
- Address or contact information issues
- Other unforeseen circumstances
If there is a significant delay with your order, please contact us so we can assist you.
5. Delivery Address
Please make sure that your shipping information is accurate and complete when placing your order.
Art Nova may not be responsible for delays or failed delivery caused by incorrect or incomplete customer-provided information.
6. Tracking
If tracking information is available for your order, it'll be available on your order page after your order has been dispatched.
You can use the tracking information to follow your shipment through the applicable courier service.
7. Contact Us
If you have questions about your order or delivery, contact Art Nova:
Art Nova by Shah Latif Stationers - Urdu Bazar, Hyderabad
Email: help.artnova@gmail.com
Phone: 03177072113
Customer Support: 11 AM–11 PM, 7 days a week.