Refund policy

At Art Nova, we want you to be happy with your purchase. If you receive an eligible product that does not meet your expectations, you may request a return within 7 days of receiving your order, subject to the conditions below.

1. Eligibility for Returns

To be eligible for a return:

  • The return request must be made within 7 days of delivery.
  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging and accessories, where applicable.
  • The product must not be damaged due to misuse, improper handling, or normal wear and tear.

Some products may not be eligible for return due to their nature.

2. Customized Products

Customized or personalized products may have different return conditions because they are prepared specifically according to the customer's requirements.

Please contact us before placing a customized order if you are unsure about its return eligibility.

3. Damaged or Incorrect Products

If you receive:

  • a damaged product,
  • an incorrect product, or
  • an item different from what you ordered,

please contact Art Nova as soon as possible after receiving your order.

Please provide your order number and clear photographs/videos of the product and packaging so that we can review the issue and assist you.

4. How to Request a Return

To request a return, contact us with:

  • Your name
  • Order number
  • Product name
  • Reason for the return
  • Relevant photos/videos, if applicable

Phone: 03177072113
Email: help.artnova@gmail.com
Our customer support is available 11 AM–11 PM, 7 days a week.

5. Return Review

Once we receive your return request, our team will review the information and let you know whether the product qualifies for return.

If your return is approved, we will provide the appropriate return instructions.

6. Refunds

If a return is approved and the product is received and verified according to our return conditions, the applicable refund will be processed according to the payment method and circumstances of the order.

We will communicate the applicable refund details with you during the return process.

7. Non-Returnable Items

Products that are:

  • used or damaged by the customer,
  • altered after delivery,
  • missing essential original components, or
  • otherwise not in returnable condition

may not be eligible for return.

Customized or personalized products may also be subject to different return conditions.

8. Contact Us

If you have any questions about returns or refunds, contact Art Nova:

Art Nova by Shah Latif Stationers - Urdu Bazar, Hyderabad

Phone: 03177072113
Email: help.artnova@gmail.com

Customer Support: 11 AM–11 PM, 7 days a week.